Frequently asked questions
COVID-19 Health & Safety
Your health is our top priority. We have put specific measures in place to keep you safe while touring with us.
- Stringent Cleaning – All vehicles and equipment are disinfected according to CDC guidelines. Each tour begins with a freshly decontaminated environment. Hand washing stations and hand sanitizer will be available throughout the trip.
- Social Distancing – One of the perks of a private tour! Avoid concern of group gatherings. Masks are not required within our vehicles. Our guides will keep a safe 6-foot distance from others while enjoying the outdoors.
- Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.
Are Our Tours private?
Can We Customize the Tour?
DO YOU PROVIDE HOTEL TRANSPORTATION?
If you have a rental car please meet us at the Kahului Park & Ride. If you do not have a rental car, then we can include round-trip for an additional fee. South Side accommodations (Kihei or Wailea) incur $60.00, West Side accommodations (Lahaina, Kaʻanapali) incur $85.00 and Napili or Kapalua incurs $100.00. This is the total cost, not a per person fee. All Kahului, Paʻia or Haʻiku accommodations will receive complimentary transportation. Please contact us to make these special arrangements. A minimum notice of 48 hours prior is required to schedule.
Payment & Cancellation Policy?
What Kind of Vehicles Do We Have?
Please see our vehicle page here.
NCL - Pride of America Cruise Ship Passengers
Your ship is due to arrive on Sunday at 8am and will depart on Monday at 6pm. Your paperwork will say that you need to be back onboard two hours prior to the departure time, but the call time will be 5:30pm.
Which excursions work for you? Sunday can include any of our excursions. If you see a start time that is earlier than your ship arrival please know that it can be modified to accommodate your debarkation. Monday is limited to anything but our All the Way Around, Pipiwai & Hāna Tour, Sunset West Maui Excursion and Sunset Haleakala Summit & Stroll.