Frequently asked questions

COVID-19 Health & Safety

Your health is our top priority. We have put specific measures in place to keep you safe while touring with us.

  • Stringent Cleaning – All vehicles and equipment are disinfected according to CDC guidelines. Each tour begins with a freshly decontaminated environment. Hand washing stations and hand sanitizer will be available throughout the trip.
  • Social Distancing – One of the perks of a private tour! Avoid concern of group gatherings. Masks are not required within our vehicles. Our guides will keep a safe 6-foot distance from others while enjoying the outdoors.
  • Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.

Are Our Tours private?

Yes, all of our excursions are private. This means just you and your guide. You are welcome to invite others along if you wish, but we will never group people together.

Can We Customize the Tour?

Yes! All of our tours include suggested areas and itineraries. If you have something in mind that you do not see or wish to modify the bullet points listed then please contact us. We are happy to assist!

DO YOU PROVIDE HOTEL TRANSPORTATION?

If you have a rental car please meet us at the Kahului Park & Ride. If you do not have a rental car, then we can include transportation for an additional flat rate fee of $175.00 + 4.167% Hawaii State Excise tax. This is the total cost, not a per person price. It includes the pick-up and return. I will also add time to the tour. The exact amount depends on how far your accommodation is from our office.

All Kahului, Paʻia or Haʻiku accommodations will receive complimentary transportation. Please contact us to make these special arrangements. A minimum notice of 48 hours prior is required to schedule.

Payment & Cancellation Policy?

To make a reservation we require a credit card number along with full pre-payment. If you are need of a special arrangement, please contact us and we will do our best to assist. We can easily split charges. If this is desired call (808) 298-5562 to book. Our cancellation policy is a 100% refund up until 48 hours prior to the activity date. Any cancellations within 48 hours equals a full charge.

What Kind of Vehicles Do We Have?

Please see our vehicle page here.

NCL - Pride of America Cruise Ship Passengers

We offer complimentary port pick up for all tours. Carrying the necessary credentials allows us to enter the harbor and retrieve you right from the dock. We will greet you with a sign reading your name just outside the passenger terminal. There is no need to walk to another location or catch a shuttle. A little bit of VIP style!

Your ship is due to arrive on Sunday at 8am and will depart on Monday at 6pm. Your paperwork will say that you need to be back onboard two hours prior to the departure time, but the call time will be 5:30pm.

Which excursions work for you? Sunday can include any of our excursions. If you see a start time that is earlier than your ship arrival please know that it can be modified to accommodate your debarkation. Monday is limited to anything but our All the Way Around, Pipiwai & Hāna Tour, Sunset West Maui Excursion and Sunset Haleakala Summit & Stroll.

Lahaina Port Cruise Ships

Repositioning and off-season Alaska cruise ships will visit Hawaii at various times throughout the year. Most are scheduled at our tender port, Lahaina. Each ship’s itinerary varies. Please contact us for suggestions that fit within your required time frame. Port pick-up/return can be included for a flat rate fee of $75. This fee is due to the distance of the port from our main office.

Wheelchairs / ADA Accessibility

We have a Honda Odyssey minivan that is excellent for accommodating those with wheelchairs. Collapsible apparatuses easily fit in the trunk. The vehicle’s low profile also allows for easy loading and unloading. Some excursions work better than others due to nature of terrain, etc. Please call for recommendations.

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